At Virelia Retail LLC, we want customers to feel confident when purchasing men’s clothing from our store. This policy explains the conditions and procedures for returns and refunds.

1. Return Eligibility

To be eligible for a return, items must generally be:

  • Unworn, unused, and unwashed.
  • In their original condition, with original tags and packaging where applicable.
  • Free from stains, odors, alterations, or damage caused after delivery.

Items that have been worn, washed, altered, damaged by the customer, or otherwise affected in a way that prevents resale may not be eligible for return, subject to applicable consumer protection laws.

For hygiene reasons, certain items may be subject to additional return restrictions where permitted by law. Any such restrictions will be disclosed where applicable.

2. Return Request Period

Please contact us within 30 days of delivery to request a return authorization. Include your order number, the item you wish to return, and the reason for your request.

Return requests are subject to review and applicable legal requirements. Nothing in this policy limits mandatory rights available under applicable law.

3. Defective, Damaged, or Incorrect Items

If an item arrives defective, damaged, or different from what you ordered, please contact us at support@vireliaretail.shop and provide your order number, a description of the issue, and photographs where reasonably available.

After reviewing the request, we will provide return instructions or another appropriate resolution. For confirmed product-quality issues or fulfillment errors, we will cover reasonable return shipping costs in accordance with our instructions and applicable law.

4. Returns for Non-Quality Reasons

If you wish to return an item because of size preference, a change of mind, or another reason unrelated to product quality, you are responsible for the return shipping costs unless applicable law requires otherwise.

Please ensure that the item meets the return eligibility requirements before sending it back.

5. How to Request a Return

To initiate a return:

  1. Email support@vireliaretail.shop with your order number and return reason.
  2. Wait for our response and return instructions before shipping the item.
  3. Pack the item securely and include the information requested by our customer service team.
  4. Use a trackable shipping service and retain your shipping receipt.

Items returned without prior coordination may take longer to process.

6. Refund Processing

Once we receive and inspect the returned item, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 3–5 business days after the returned item has been received and inspected.

Your bank, card issuer, or payment provider may require additional time to post the refund. We cannot control their processing times.

Original shipping fees, customs charges, and other non-refundable charges, if any, will be handled in accordance with the checkout terms and applicable law.

7. Exchanges

If you need a different size or item, please contact support@vireliaretail.shop. Exchanges depend on product availability and may require you to return the original item and place a new order.

8. Lost or Delayed Returns

Customers returning items for non-quality reasons are responsible for arranging and paying for return shipping. We recommend using a trackable service.

For confirmed defective, damaged, or incorrectly supplied items, please follow the return instructions provided by our customer service team.

9. Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once an order has entered fulfillment or has shipped.

If an order is canceled after payment has been collected, any applicable refund will be returned to the original payment method.

10. Contact Information

For return or refund assistance, contact:

Virelia Retail LLC
12222 CASTLE PINES DR BELTSVILLE, MD 20705
Phone: +1 8576057313
Email: support@vireliaretail.shop